These Terms & Conditions set out the legal framework governing all orders placed with Flowers Yeading, a UK-based online flower delivery business. By accessing our website and placing an order, you agree to be legally bound by these Terms & Conditions. Please read this document carefully before completing any purchases. These terms apply to customers located in Yeading and the surrounding areas for all online flower deliveries handled by us.
1. Browsing & Selection:
Customers can browse our online catalogue offering fresh bouquets, arrangements, and bespoke floral gifts. Each product listing provides details of the bouquet composition, available sizes, and relevant care guidance.
2. Placing Orders:
To place an order, select your desired flowers, choose delivery date and, where applicable, provide a delivery address within Yeading or surrounding localities. You may also include a personal message if requested. Upon checkout, you will be guided through a secure payment process.
3. Order Confirmation:
After submitting your order, you will receive an on-screen confirmation, and (where requested) a summary via your indicated contact method. Acceptance of your order and the formation of a contract occurs only once Flowers Yeading has sent written confirmation and commenced preparation. Flowers Yeading reserves the right to refuse or cancel any order at our sole discretion, in which case a full refund will be processed promptly.
4. Product Substitution:
While every effort is made to match your chosen items, note that flower varieties and colours are subject to availability and seasonal influences. Where substitutions are necessary, we commit to replacing with flowers of equal or greater value and quality, preserving the intended style of your original order. We shall notify you about substantive changes where practical.
1. Accepted Payment Methods:
We accept valid debit and credit cards issued by UK-accredited financial institutions, as well as other payment methods displayed at checkout. All prices and payments must be made in Pounds Sterling (GBP). Prices include VAT unless stated otherwise.
2. Payment Security:
Payments are processed via secure, third-party payment gateways. Flowers Yeading does not directly store your card or account details. You are responsible for providing correct and authorised payment information. If payment fails or is reversed, we are not obligated to fulfil your order until full payment is received.
3. Pricing Errors:
In the unlikely event of a pricing or typographical error, we reserve the right to cancel or amend the order, ensuring you are notified and refunded where necessary.
1. Areas Covered:
Our service delivers to addresses in Yeading and nearby areas as indicated during checkout. It is your responsibility to confirm that the delivery address is correct and falls within our delivery zone.
2. Delivery Dates & Times:
While we endeavour to deliver on your requested date and during your selected time slot, unforeseen circumstances (including traffic, weather, or supply issues) may cause delays. Deliveries are attempted to the address provided. If recipient is unavailable, we may leave flowers with a neighbour or in a safe place, unless specified otherwise. Acceptance of deliveries by a third party constitutes receipt by the intended recipient.
3. Failed Deliveries:
If delivery fails due to incomplete, incorrect, or inaccessible addresses, or if no safe place is available, we will contact you to arrange redelivery where possible, which may incur additional charges.
1. Right to Cancel:
Under the Consumer Contracts Regulations, as flowers are perishable goods, the right to cancel may not apply after preparation has commenced. Orders can usually be cancelled or amended without charge if the request is made before we begin preparing or dispatching your flowers. Please notify us as promptly as possible to increase the chance of successful changes.
2. How to Cancel or Amend:
Requests to cancel or change your order must be submitted through our website under your account or by using the contact form provided online. We will confirm the status of your request at the earliest opportunity. Refunds for cancelled orders will be processed within 7 working days and returned to the original payment method.
3. Exceptional Cancellation Circumstances:
Flowers Yeading reserves the right to cancel orders for reasons including, but not limited to: unavailability of ordered products, inability to deliver to the specified address, or suspected misuse/fraud. In such situations, you will be notified and refunded in full.
1. Damaged or Unsatisfactory Items:
If your flowers arrive damaged or do not meet your reasonable expectations, please report the issue within 24 hours of receipt. We may request photographs as part of our quality process. Where justified, we will arrange a replacement or provide a refund or partial refund at our discretion.
2. Perishable Goods Exemption:
Due to the perishable nature of fresh flowers, standard rights to return goods may be restricted under UK law. However, Flowers Yeading always aims to resolve customer concerns fairly and promptly.
1. Consumer Rights:
Nothing in these Terms & Conditions limits or excludes any statutory rights you have under UK consumer law, nor our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
2. Limitations:
Except as expressly provided in these Terms, Flowers Yeading is not liable for any indirect, incidental, special, or consequential loss or damage, including (without limitation) loss of profits, business, or goodwill arising out of or in connection with your use of our products or website, even if we have been advised of the possibility of such losses.
3. Force Majeure:
We are not responsible for any failure or delay in performing our obligations where events beyond our reasonable control prevent performance, such as adverse weather, natural disasters, strikes, pandemics, or supply chain disruptions.
1. Accurate Information:
It is your responsibility to provide accurate recipient details and delivery information, including any access instructions. We take no responsibility for late or failed deliveries resulting from incorrect or incomplete details.
2. Care for Flowers:
Once delivered, the care and maintenance of flowers are the responsibility of the recipient. Please refer to any care instructions provided to maximise flower freshness and longevity.
All website content, including images, text, branding, and design, remains the intellectual property of Flowers Yeading or our licensors. Content provided is for personal use associated with purchasing our products only and may not be copied, reproduced, distributed, or exploited without express permission.
We are committed to protecting your privacy and processing your data in accordance with applicable UK data protection laws. Any personal information supplied during order processing will only be used for fulfilling your order, providing updates, and improving our service. We will not share your personal information with third parties except as required to process your order or as required by law.
These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising from these terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers Yeading reserves the right to update or amend these Terms & Conditions at any time to reflect changes in legal or business requirements. The latest version will always be available on our website, and continued use of our service will be deemed acceptance of any changes. We recommend you review these Terms before each order.
If you have any questions or concerns relating to these Terms & Conditions or an order placed with us, please contact us via the details provided on our website. We welcome feedback and aim to resolve any complaints in a fair, timely, and amicable manner.
Note: These Terms & Conditions apply to all Flowers Yeading customers throughout Yeading and the surrounding areas for all online flower delivery services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Yeading, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Yeading.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
